Terms and Conditions

Legal entity details pendingThese terms are written for a business-to-business supplier of bespoke printed goods, but they cannot be relied on as a complete contract until the supplying legal entity is identified. A trading address is published in the footer; the registered company name, company number, registered office and VAT number have not been supplied and have not been invented. They must be added, and the whole document reviewed by whoever advises the business, before launch.

1. These Terms

These terms apply to quotations issued by us and to orders accepted by us for custom printed packaging. They are written on the basis that our customers are businesses rather than consumers, because the goods are made to order to a customer's own specification.

2. Quotations

A quotation sets out the specification, the quantity, the price and the lead time for that specification. It is an invitation to order rather than a binding offer, and it is valid for the period stated on it. Changing any part of the specification — board, size, quantity, print method, finish — changes the price, and needs a fresh quotation.

3. Orders

An order is accepted when we confirm it in writing. Because the goods are made to your specification, once production has begun an order cannot generally be cancelled or altered without cost.

4. Artwork and Proofs

You are responsible for the content of the artwork you supply, including that you hold the rights to use it and that any wording on it is accurate and lawful — food labelling, ingredient and environmental claims included.

We issue a digital proof showing the layout on the die line. Approving that proof confirms the position, the content and the spelling. Errors present in an approved proof and reproduced in the finished goods are not a production fault.

A digital proof shows layout rather than exact colour. Screens and printed board cannot match, and colour on kraft and uncoated stocks shifts further. Where colour is critical, ask about a printed sample before approving.

5. Dies

A new size requires a physical cutting die. Where a die charge applies it is stated on the quotation. Ownership of the die, how long it is retained and whether it is available for reorders is set out there rather than assumed.

6. Quantity Tolerance

Print and die-cutting processes do not deliver an exact count. A tolerance either side of the ordered quantity is normal in this industry, and the tolerance that applies to your job is stated on the quotation.

Tolerance figure pendingThe percentage tolerance the business works to has not been supplied, so no figure is published here. It must be confirmed and stated before these terms are relied on.

7. Delivery

Goods are dispatched on national carriers. Delivery dates given are estimates provided by the carrier rather than guarantees, and we do not offer timed or same-day delivery. Risk in the goods passes on delivery.

Please check goods on arrival. Shortages or damage in transit should be reported promptly so a claim can be made with the carrier while it is still possible.

8. Faulty or Incorrect Goods

If delivered goods do not match the approved proof or the agreed specification, tell us as soon as you notice, with photographs and the batch details. See ourreturns and refunds page for how that is handled.

9. Food Safety and Compliance

We confirm the board grade, lining, ink system and finish supplied. You remain responsible for satisfying yourself that the specification is appropriate for your food, your process and your own food safety management system, and for any claims printed on the packaging.

10. Payment

Payment terms pendingDeposit requirements, credit terms and accepted payment methods have not been supplied and are therefore not stated. They must be confirmed and set out here before launch.

11. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, our liability in respect of an order is limited to the value of that order, and we are not liable for indirect or consequential loss.

12. Governing Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions

Anything here you want clarified before ordering is a fair question to ask. Write toinfo@conesleeves.co.uk.