Cookie Policy

Live Chat Sets Cookies

This site loads Zendesk Chat so you can talk to us during the working day. Zendesk sets cookies in your browser to keep a conversation attached to you as you move between pages, to remember whether the chat window is open, and to reconnect you to the same conversation if you return.

These are set by Zendesk rather than by us, and they are governed by Zendesk's own privacy terms as well as this policy. They are not used for advertising.

This section needs completing before launchZendesk's current cookie names, their individual purposes and their lifetimes have not been listed here, because they should be taken from Zendesk's own published documentation rather than guessed at. A consent mechanism is also outstanding: the chat widget loads on page load today, and non-essential cookies should be set only after a visitor agrees.

Analytics Is Enabled on This Site

An analytics tag is currently configured, which sets cookies in your browser to measure how the site is used.

This section needs completingNow that a tag is configured, this page must list each cookie it sets, its purpose and its lifetime, and a consent mechanism must gate it. Until that is done, this policy does not accurately describe the site.

Third Parties

The WhatsApp buttons on this site open WhatsApp, which is operated by a third party with its own cookies and privacy terms. Following that link takes you outside this website and outside this policy.

Zendesk, which provides the chat window, is a third party processing what you type in that window on our behalf. Anything you send through chat reaches Zendesk as well as us.

Questions

If anything here does not match what you observe in your browser, we would genuinely like to know — write to info@conesleeves.co.uk.

See also our privacy policy for how enquiry details are handled.